Return Policy
KOONHOR values customer satisfaction. Returns will be accepted on following conditions:
• All returns must be purchased from KOONHOR.COM. KOONHOR does not process returns of any item purchased at other retail locations or websites other than KOONHOR.COM.
• Only items purchased at full retail price are eligible for a refund. All promotional, sale and discounted items are non-refundable and may not be returned.
• All returned items must be in its original condition with all tags and packaging intact. Items that show signs of being used, washed, damaged or altered in any way are not eligible for return.
• All requests for return must be raised within 10 days from invoice date.
• The return must reach KOONHOR’s Singapore office within 30 days from invoice date.
• Returns must be shipped from the same country purchased from.
• Items purchased from one order must be returned in the same shipment.
• Items damaged during return shipment due to negligent packing will not be accepted.
• Return shipping charges are borne by the customer.
• KOONHOR will not be liable for refunding the price of items that have not been received by KOONHOR as a consequence of loss, theft or damage not attributable to KOONHOR.
• KOONHOR reserves the right to inspect the items returned and to refuse returns that do not meet the requirements specified above at KOONHOR’s sole discretion. In such instances, KOONHOR will return you the items at your cost.
• Only the cost of the item is refundable. Duties, taxes, shipping and handling charges are not refundable.
• A full refund, excluding the original shipping costs, will be issued to the same means of payment used for the purchase for properly returned items.
To return items to KOONHOR, follow the procedure described below:
Exchanges
Unfortunately, KOONHOR is unable to accommodate exchanges at this time. If you wish to reorder an item, follow the above procedure for return and place a separate order for the new item.
All items are quality controlled and checked for any faults before they are shipped to customers. Should you receive an item that is not in perfect condition, please contact customercare@koonhor.com immediately.